1. Scope

This Refund & Cancellation Policy applies to reservations made through OTG Reservation for:

• Car rentals (short-term vehicle hire)
• Hotel room reservations

This policy explains cancellation windows, refund eligibility, processing times, and special conditions.

2. Definitions

• Booking: A confirmed reservation for a car or hotel created through our website or app.
• Cancellation: A user-initiated termination of a booking before the service start time (pickup time / hotel check-in time).
• No-show: Failure to collect the rental vehicle or check in to the reserved hotel without prior cancellation.
• Processing time: Time taken to return funds to the original payment method after a refund is approved.

3. General Principles

• Refunds are made to the original payment method unless otherwise agreed in writing.
• Refunds exclude any non-refundable fees explicitly stated at booking (e.g., third-party supplier non-refundable deposit, certain promotional fares).
• All times and deadlines use the local time zone of the pickup location or hotel property unless otherwise stated.

4. Car Rental — Cancellation & Refund Rules

Standard policy (customize these windows to match your business rules):

Prepaid deposits: If a deposit was collected and the booking is cancelled in an eligible time window, the deposit will be returned according to the refund timings.

Modifications: Date/time modifications are allowed subject to availability. Changing a booking that results in a shorter rental period may incur re-calculation of refund/charges.

5. Hotel Reservations — Cancellation & Refund Rules

Sample policy (hotels often have property-specific rules; override when property terms are stricter):